Integrate S4 Service Order & FSM appointment offering in Appgyver-SAP Intelligent Service Cloud V2

 

Business Use Case

‘Telporter’ is a Printer company which serves customers across various parts of the world. In this scenario printer had installed in ABC software company in different floors out which one was mal-functioned

Swim lane diagram

Story

Step 1 : Customer will Scan QR Code of the Printer via Appgyver app which inturn create Case

Step 2 : Ticket will received by agent in  SAP Intelligent Service Cloud

Step 3:Agent calls to Customer via Sinch where it opens Agent desktop with Customer Info

Step 4: Agent will create Service Order for malfunction printer via Appgyver app which was embedded as Mashup in Agent desktop

Step 5 :Adding the required services which are required 

Step 6: Create Service order in S4

Step 7: Slot is released to FSM and agent  is booking Appointment slot for Customer based on his availability

Conclusion : Showing the possibility to integrate the S4 Service Order & FSM appointment offering via Appgyver in SAP Intelligent Service Cloud V2

 Source: https://blogs.sap.com/2022/10/09/integrate-s4-service-order-fsm-appointment-offering-in-appgyver-sap-intelligent-service-cloud-v2/