EWM Incidents and Support

 Being part of the Customer Success Team for Logistics at SAP, we are trying to resolve customer challenges as quickly as possible.

Over the past 2 months, we’ve analyzed all incidents logged by customers and partners on challenges experienced during Warehouse Management implementations. Some of the frequent incidents logged are related to ERP/EWM integration, stock inconsistencies, EWM/TM integration, data inconsistencies, deleted queues, etc.

Below are the top SAP notes/KBA’s recommended for common incidents logged related to SAP Extended Warehouse Management

Link to SAP Support Portal  https://support.sap.com/en/index.html

Integration
2375304	Deleted queues from SMQ2
3198881	Document flow inconsistencies in EWM outbound delivery orders
1780263	No posting from EWM due to closed posting period
2681550	How to stop the queue (qRFC) for analysis

Having worked in SAP EWM support, I’ve experienced the impact of a user deleting queues and the effort to restore them. A great way to prevent users from deleting queues, is to limit authorization, use note 2837536.

Stock Check
2557754	How to execute /SCWM/ERP_STOCKCHECK
3157198	Implement important Notes for Stock Inconsistencies using Note Analyzer
2496435	Status inconsistency: update from EWM is not happening in ECC
3232044	Implement Notes for Stock Inconsistencies on Available Quantity using Note Analyzer

 

Dealing with decimals
3138922	Rounding Residuals (aka. “Decimal Dust”)

 

Physical Inventory
3273494	FAQ: Physical inventory in EWM

 

Short Dumps
2669788	Short dump in /SCWM/CL_IM_DLV_SN_CONF->/SCDL/IF_EX_MP_SRV_IN_SAP~BEFORE_DATA_PROCESSING
2737164	Replace short dump with error message in /SCWM/CL_IM_DLV_SN_CONF->/SCDL/IF_EX_MP_SRV_IN_SAP~BEFORE_DATA_PROCESS

 

Before logging an incident, a note/KBA may be available to resolve your problem and save you time for other deliverables.

In my next blog, I’ll  be sharing our insights for SAP TM support. Thank you for reading my blog, please share your feedback in the comments section.

For more updates on SAP Extended Warehouse Management please visit https://community.sap.com/topics/extended-warehouse-management

Feel free to connect with me on LinkedIn http://www.linkedin.com/in/ravine-lala-logistics or the SAP Community Ravine Lala

Source: https://blogs.sap.com/2023/08/23/ewm-incidents-and-support/